FAQ2019-11-19T02:01:41+00:00

FAQ

Get the commonly asked questions below

illumin8 v4.35.15 Notes2019-11-15T19:34:50+00:00

What’s New in this Version:

  • Fixed a known issue where users could only get out of expanded media viewing by pressing the Home button.  The Expand player button now correctly toggles between the regular media transform view and the expanded media view

  • Fixed a known issue where videos would continue to have their audio played after changing to another source type.  Video file sound will now halt after switching sources from a video file to a camera or image file

  • For users who ran previous versions of illumin8, transformation settings will be reset to their default values on the first run of this updated version

  • Added new icon design on the home screen for testing transformations on a sample image that is packed into the application.  Press the amber appearance button to start testing transforms immediately!

Known Issues:

  • After switching from a video file to a webcam or image file, users can resume original video file audio playback by pressing the Play button in the player controls.  Pressing the Pause button will halt audio from continuing to play as a temporary workaround.

  • For a complete list of older issues and workarounds, see the FAQ section of the website

A illumin8 v4.37.40.2 Notes2019-11-19T02:16:09+00:00

What’s New in this Version:

  • Illumin8 is now properly sandboxed, signed and notarized with Apple for use on macOS 14 Mojave, users who have run an earlier version will notice no change, new users will no longer have to go to their Security settings to allow the app to run for the first time
  • A new batch of transformation effects are now available in the Appearance () and Scene () Galleries
  • Added Green Screen Transformation to the Appearance Gallery, users can use this effect to achieve chroma key compositing with their own webcam/green screen or local media files that feature green screen.  This transformation is also compatible with other popular chroma key compositing solutions like blue screen. Examples of how to use this functionality will be available on MindAptiv.com soon!
  • Added four new toggleable backdrop effects – Aurora, Paper, Clouds, & Shimmer
  • Added three new toggleable overlay effects – Flame, Jet HUD, & Lens Flare
  • Added the ability to toggle media visibility on and off
  • Added the ability to mix feeds from up to four webcams into your media and transformations
  • Transformation sliders now have unique names for what parameters they are modifying for a given Appearance or Scene effect
  • Added transformation presets – each Appearance or Scene effect now has four examples presets with the sliders adjusted with different initial values to give users some good starting examples for what an effect can do, these presets are presented in yellow, and changes made to a preset will be saved for future runs of this version of illumin8-
  • Added transformation clearing – pressing the closed eye below the transformation preview thumbnails will clear whatever Appearance or Scene effect is currently applied-
  • Added button hovering – labels and icons that are clickable will now display a highlighted outline to denote that they can be interacted with
  • Fixed a known issue where media files could become warped or squashed
  • Fixed a known issue where webcams and other overlays were justified to the left instead of centered
  • Fixed a known issue where users could only get out of expanded media viewing by pressing the Home button.  The Expand player button now correctly toggles between the regular media transform view and the expanded media view
  • Fixed a known issue where canceling out of a macOS Finder popup would crash the application
  • Fixed a known issue where sometimes vertical or horizontal lines would appear as artifacts around certain GUI elements
  • Fixed a known issue where media would get cropped in the Appearance and Scene galleries
  • Revised file handling streams, opening a media file will now start the Finder popup window at the location the last user file was accessed from
  • Revised the icon-set used by illumin8 to make improvements on quality
  • For users who ran previous versions of illumin8, transformation settings will be reset to their default values on the first run of this updated version

Known Issues:

  • Sliders may not slide for certain trackpads and Apple Magic Mice models, users with these input devices experiencing this issue can still modify transform effects by clicking on the sliders as a temporary workaround
  • Saving screenshots to Desktop can cause the app to crash, for now default to saving screenshots elsewhere like Documents or Pictures instead.
  • 4K iMacs may experience a black screen when clicking the Appearance () and Scene () Gallery icons, we are seeking feedback on this issue, if you have experienced a blank or black screen while running this new release please contact us with more details.

For a complete list of older issues and workarounds, see the FAQ section of the website

I get an error message stating “ALERT: Unexpected Issue: Brain#1 Gate_B.0X already Opening by This Brain…etc.” when attempting to launch illumin8, how can I launch the software successfully?2019-05-13T19:50:20+00:00

illumin8 is not supported on all previous version of the macOS operating system.  If you are running any version of macOS 10.11 El Capitan or older, or are still seeing the issue on Sierra or High Sierra, try updating your operating system to the latest version, 10.14 Mojave via the Official App Store.

Sometimes I see vertical lines around the outside of certain icons and images in Illumin8, why is that?2019-05-13T19:49:33+00:00

This is a known issue and nothing is functionally wrong with your version of the software that could cause these vertical artifacts.  A future version of illumin8 is coming soon that will address this issue in the patch notes.

Ilumin8 runs for a few seconds before closing completely with no messages.2019-05-13T19:48:46+00:00

Simply restarting your computer should alleviate the problem and allow the app to run for longer than a few seconds before force closing itself.  We have encountered this issue on a single laptop in our testing so far, and are trying to determine if the culprit is that specific computer rather than the application.

When I try to resize or maximize the application window I receive an error message that reads “ALERT: Unexpected Issue: Tech-Power _APi [ Gen_Smp_Clear ] Fail…etc.”2019-05-13T19:47:52+00:00

There is a known bug that involves resizing or changing the dimensions of the app window.  For now we have locked down the size of the window to scale with your display, trying to maximize the application window may cause this crash.  If this error appears you can hit the “I am done with this message” popup to close the app. From there, you should be able to reopen illumin8 with its current default size scaled to your display.

I am having issues trying to use my webcam in illumin8 and in another application at the same time.2019-05-13T19:46:57+00:00

This is an issue we are tracking with other applications accessing the webcam device at the same time illumin8, this may cause the camera to behave strangely or stop working in either application.  To avoid this issue, we suggest running illumin8 only while attached webcams are not in use by other software.

The fan in my machine is running loudly while running Illumin8.2019-05-13T19:46:16+00:00

Certain transformations packaged in illumin8 actively utilize hardware like your machine’s GPU’s to achieve these effects, and most Macs will engage the fans when the chips go over a certain temperature.  An upcoming patch to illumin8 will introduce mechanisms that allow the software to balance between hardware use and transformation quality.

When I click out of Illumin8 to another app or my desktop the app seems to freeze, has it crashed?2019-05-13T19:45:20+00:00

illumin8 will not actively refresh its window in macOS while not in focus to help lighten the processing load of the application.  Simply clicking back inside of illumin8 will restore video playback, transformation animations, etc.

Ilumin8 crashes when I add or remove a display to my system or change my monitor’s resolution or orientation.2019-05-13T19:44:32+00:00

Users can easily change their display configuration while illumin8 is closed, but changing any display configuration, including adding or removing devices is currently unsupported.  If a display is disconnected at runtime for any reason, simply restarting the app will resolve this problem for now. This is a known issue tied to the same problem causing the window resizing/maximizing issue mentioned above, and should be addressed in a future update.

Not all of the Modifier sliders seem to work for a given transform effect.2019-05-13T19:43:40+00:00

We are actively working on providing more explicit names for the transformation pieces that each slider adjusts, rather than the generic “Modifier” name currently in use.  Along with these more useful modifier names, users can expect non-responsive sliders to become tied to actual transformation parameters in upcoming updates to illumin8.

The settings icon on the start or home screen of the application also reveals some sliders that are currently nonfunctional and can be ignored or toggled away to hide by clicking the settings icon on the home screen again.

Some of the icons have aliasing artifacts or quality issues.2019-05-13T19:42:47+00:00

The team is currently iterating through graphical assets and alignments at a rapid pace as we continue to implement functionality.  Users will notice more graphical polish as subsequent updated versions of the software are made available.

After expanding my media to fill the screen using the player controls, I cannot get back to the previous screen.2019-05-13T19:41:48+00:00

Release Note: v4.37.40.2 | Dated: 1/16/19 | Addressed this problem.

The button for entering fullscreen does not currently support toggling back and forth between the two views and is expected to work in the next version of illumin8 as intended.  If you find yourself stuck in the expanded view, hit the home icon in the lower portion of the screen to return home, and select the blue scene icon on the home screen to return to where you left off with your transformations.

The file name for my saved screenshots is not what I named the file.2019-05-13T19:40:37+00:00

Right now custom file names are presented in the save image popup window, but are not applied when the image is actually saved off.  For now, users can manually rename the files if needed after they are saved via Apple’s Finder file system.

When trying to open the app I get the message “illumin8 can’t be opened because it is from an unidentified developer”.2019-05-13T19:39:04+00:00

Please make sure you are running the latest version of illumin8.  New versions can be downloaded on the official downloads page of MindAptiv.com.

I can only see the top two or three modifier sliders on the main transform screen.2019-05-13T19:38:12+00:00

This may occur on some Mac Book variants and is on the list of issues to be addressed.  You can still adjust the sliders via the transformation galleries accessed via the amber appearance and blue scene buttons instead to tweak the appearance of your media.

When I switch to an image or camera feed from transforming a video, and then press play, the video sound resumes even though it is not on the screen.2019-05-13T19:37:10+00:00

The intended behavior is for the video to be closed and thus the audio stopped.  However, this may occur in some cases when switching between media formats. A valid workaround for now is to pause the video before switching to a different piece of content.  This issue should not present itself while switching between different videos and the app should function as expected.

Why doesn’t illumin8 run on my device?2019-05-13T19:35:12+00:00

If you experience an error during the app install process on a Mac computer, please navigate to: “App Info | illumin8 Setup” for instructions on how to install illumin8.

We currently use the Mac OS X developer environment. That makes Mac OS X desktop computers (Mac Book, Mac Pro, iMac and Mac Mini) our first category of supported devices. We will create Essence Agents for other platforms (e.g. iOS, Android, Windows, Linux and our own Essence OS). With each newly supported platform, all of our previous and future products will run as if they were made for the supported platform. This is a unique “platform-agnostic” feature of Essence.

Please sign-up on our download page to get notified of newly supported platforms.

Why can’t I install illumin8 on a Mac OS X version lower than 10.12?2019-05-13T19:31:57+00:00

The history of the Apple ecosystem is one of platform stability that is unique amongst computing platforms. A primary reason is the lack of platform fragmentation [lots of versions] that other platforms suffer from.

As a software developer on the Mac OS X platform, we are forced to update our developer environment by Apple to the latest operating system version. As the first released version of illumin8 was built using the latest dev environment, it is impacted by changes that Apple has made to their OS that render it incompatible with older versions of Mac OS X 10.12.

Going forward, we will make past releases available and the user will have the choice to maintain a configuration that it runs on. We will release patches when possible. The primary factor will be the compliance and compatibility requirements that are established by Apple.

When will MS Windows, Android, iOS and Linux versions be available?2019-05-13T19:30:58+00:00

We plan to support every mainstream platform in the future. Potential business partners should contact us to discuss a relationship that may influence the sequencing of platform support work.

Sign-up on the illumin8 download page to get notified of releases, including newly supported platforms.

Saving a screenshot to the desktop causes the app to freeze or crash.2019-05-13T18:58:05+00:00

This is a known issue related to Apple permissions and is expected to be resolved soon.  For now, default to saving screenshots to regular media directories like Pictures or Documents.

When I click the amber wand or blue scene icon I get a black screen.2019-05-13T19:19:24+00:00

4K iMacs may experience a black screen when clicking the Appearance ( ) and Scene ( ) Gallery icons, we are seeking feedback on this issue, if you have experienced a blank or black screen while running this new release please contact us with more details.

Sliders don’t seem to slide with my track pad or Apple Magic Mouse.2019-05-13T19:23:10+00:00

Certain Apple input devices are using a different API than what we are using for generic human input device classes.  Until extra features are implemented in illumin8 for handling these devices, they can still manipulate sliders by manually clicking where in the slider the user wants the level to be set to for a given effect.

Why can’t I resize the app window?2019-05-13T19:24:22+00:00

There is a known bug that involves resizing or changing the dimensions of the app window.  For now we have locked down the size of the window to scale with your display, trying to maximize the application window may cause this crash.  If this error appears you can hit the “I am done with this message” popup to close the app. From there, you should be able to reopen illumin8 with its current default size scaled to your display.

I just purchased a new iPad for XMAS, It will have OS X 11.0 Can I use Illumin8 on this device?2019-05-13T19:25:56+00:00

illumin8 is currently only available on Mac OS X 10.12 & higher. Your iPad uses Apple’s mobile operating system iOS. We will soon announce when the iOS version of illumin8 will be available.

Why can’t I save a video recording of a transformed video?2019-05-13T19:27:15+00:00

We hear you! We feel your frustration. This is a very desirable feature for our product. That said, companies like DeepArt (website deepart.io) charge $249 EU for recording 1 minute of stylized video with their algorithm. It’s not even a real-time service. You upload your video and they return a 720p video file.

We plan to enable local recording [no uploading or downloading] in an upcoming release. We would’ve included it in our initial release if we were not negatively impacted by the latest Mac OS X [Mojave] release.

In the meantime, use a tool like Quicktime to record the screen.

Note that we will be moving the controls out of the way in an upcoming release.

Sign-up on the illumin8 download page to get notified of new releases.